When people stay at a hotel, little do they realize how much goes on after they’ve checked in and when they’re asleep. Most of this work is performed by the hotel F/O the team that keeps the hotel operating and profitable. The hotel front office is busy working before a guest arrives. While the guest is there, and even after the guest has checked out.
In this lesson, you’ll learn what kinds of work the hotel front office performs on a daily basis.
Course
- Introduction to hotel
- Origin of hotel
- Introduction of front office department
- Different sector of front office
- Organizational chart of front office
- Front office personals
- Responsibilities of front office staff
- Hotel rooms
- Front office communication
- Switchboard operators
- Internal department
- Front office information
- Types of PMS
- Common software options in a PMS
- Reservation
- Source of reservation
- Types of reservation
- Guest registration
- Pre-registration procedures
- Creating registration record
- Mode of payment
- Assigning an accommodation
- Departure processes
- Hotel safety and security
- Front office SOP’s
- Guest check-in process
- Guest check-out process
- Handling telephone
- Voucher and types
- Folios and types
- Briefing
- Front office terminology