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Front Office

When people stay at a hotel, little do they realize how much goes on after they’ve checked in and when they’re asleep. Most of this work is performed by the hotel F/O the team that keeps the hotel operating and profitable. The hotel front office is busy working before a guest arrives. While the guest is there, and even after the guest has checked out.

In this lesson, you’ll learn what kinds of work the hotel front office performs on a daily basis.

Course

  • Introduction to hotel
  • Origin of hotel
  • Introduction of front office department
  • Different sector of front office
  • Organizational chart of front office
  • Front office personals
  • Responsibilities of front office staff
  • Hotel rooms
  • Front office communication
  • Switchboard operators
  • Internal department
  • Front office information
  • Types of PMS
  • Common software options in a PMS
  • Reservation
  • Source of reservation
  • Types of reservation
  • Guest registration
  • Pre-registration procedures
  • Creating registration record
  • Mode of payment
  • Assigning an accommodation
  • Departure processes
  • Hotel safety and security
  • Front office SOP’s
  • Guest check-in process
  • Guest check-out process
  • Handling telephone
  • Voucher and types
  • Folios and types
  • Briefing
  • Front office terminology

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